bangkok

Please note if you are traveling to Bangkok , (DO NOT STAY IN ARNOMA
HOTEL)!!!!

A staff from SIA
From: Teng Jennifer Jun 12, 2008 2:14 PM

Dear friends and clients,

I would like to discourage all from choosing Arnoma Hotel in Bangkok as
your choice of accommodation when you visit Bangkok .
I had an extremely bad experience a few days ago.

The housekeeping entered my room after me and my family went out for lunch
and shopping around 1.30pm (9th June).We only returned around 1030pm.. My
husband discovered that some cash was missing.We informed the Duty Manager
and requested to see the CCTV footage. The DM said he could only oblige if
we can produce a police report. So, we went to the police station to lodge
a report.When we returned from the police station, we demanded to see the
CCTV and the log of the key card to our room. The log showed that the
housekeeping entered my room at 1.41pm even though the 'DO NOT DISTURB'
sign was hung on the door knob. It also showed that the floor manager, the
DM and the housekeeping had tried to enter our room 13 times on 10th June,
while we were out in the afternoon!!! (Hey, we are paying for security and
privacy and these people from the hotel actually entered your room without
your presence and permission???) Next we demanded to see the CCTV but the
DM and the security officer on duty said that the GM took the remote
control for the CCTV with him??? He could only show us the footage the
next morning when the GM reports for work. We relented and waited till the
next day.

The next morning....... We saw the footage on the CCTV. It was clearly
stated that we left the room at 1.30pm. After that, the timing on the
footage actually skipped to 1.44pm!!! Nothing was recorded between the
time after we left the room (1.30pm) to the time that showed the
housekeeper entering my room (1.41pm). The footage bewteen this time has
been deleted!! We pressed for an explanation and loads of lies were given
by the DM, security officer and chief security officer. 1) DM told us the
the CCTV was on motion sensor, so could not capture anything as there was
no one along the corridor during that period of time (1.30pm to 1.41pm).
2) Chief security officer said the CCTV was faulty during 1.30pm to 1.41
pm. 3) Security officer said he saw the footage and was certain no one
entered our room. So, who shall I believe?

ANYWAY, they insisted that no one entered our room but could not explain
the missing footage and the log report. What crap is this??

We wanted to see the GM and was told that he was not around, in an urgent
meeting , in the toilet....etc etc... No apologies, no solutions and no
compensation was offered by the hotel as well. We had to go to the police
station 4 times before we could leave the hotel safely (the chief security
officer threatened us earlier on) as we refused to pay the room charges
unless a satisfactory explanation was given.

I believe the hotel staff, from the housekeeping to the DM were in
cahoots. If not, why did they tamper with the security tape just to
protect the housekeeper who stole from my room?? I just want my stolen
money back and an apology and the hotel staff have to go such great length
to cover up for the housekeeper. When things like this happen, the
story-telling competition starts. Each has their own incredible story and
boy, they can really lie, even in front of the police!! The GM is even
worse. He must be a disciple of David Copperfield or Pink Panther. No
sight of him from 9th june to 11th June.

I have seen the ugliest side of these people from Arnoma Hotel, Bangkok .
Can you imagine how many times these people enter your room and rummaged
through your luggage while you were out? And how much these people have
stolen from us? Why must we give this hotel business when they cannot even
protect our property and our interests?

Thanks for reading and this is a true story.